FAQs

For help with an order, email sales@deskizo.com or call +1 551-261-5389. Include your order number so we can find your purchase.

Where do you ship?

We currently ship to the United States. Estimated total processing and delivery time is 7–15 days from the date you place your order. This includes order processing and shipping transit. Available shipping methods and costs are displayed at checkout. Read our Shipping Policy before ordering.

How do I track my order?

After shipment, we email the available tracking details. Use the carrier tracking number on our Track Your Order page. Tracking updates depend on the carrier.

Can I cancel an order?

Under our current policy, you can request cancellation or removal of items within 15 minutes after placing an order. Contact us immediately. See the Refund Policy for the current conditions and your rights under applicable law.

What is your return policy?

You may request a return within 14 days after delivery. Under the current policy, return shipping is free and we provide a return label; an 8% restocking fee is deducted from the refund. Return eligibility, item condition and exceptions apply. Read the complete Refund Policy before buying.

Where should I send a return?

Return address for approved returns: DESKIZO LLC, 1800 Nedrah Dr, Fort Collins, CO 80524, United States. Contact us before sending an item so we can approve the return and provide return instructions and a free return shipping label.

What if an item is damaged, defective or incorrect?

Contact us promptly with your order number and clear photos. We will review the issue and explain the available resolution. Our policies do not limit rights provided by applicable consumer law.

When will I receive a refund?

After an approved return is received and inspected, we notify you of the outcome. Approved refunds go to the original payment method unless otherwise stated. Bank and payment-provider processing times vary; contact us if a refund has not appeared within a reasonable time.