Terms of service

Last updated: October 23, 2026

This policy outlines what you can expect during the delivery of your DESKIZO order.

Estimated delivery time

Orders are generally expected to arrive within 7–10 days after dispatch. This timeframe is an estimate and does not guarantee arrival on a particular date. Delays may occur due to carrier disruptions, public holidays, weather conditions, or customs inspections.

Once your order has shipped, we will send your tracking information by email. Any additional delivery timing specified at checkout or in your order confirmation also applies to your purchase.

Shipping costs

Standard shipping for U.S. orders costs US$4.99. Qualifying orders totaling US$70 or more after discounts receive free shipping. Your delivery address and the shipping option available for your order determine the final shipping fee displayed at checkout. Please check this charge before completing payment.

Tracking your shipment

Enter the carrier tracking number from your shipping confirmation email on our Track My Order page. Please note that your DESKIZO order number is separate from the tracking number assigned by the carrier. The first tracking update may take 24–48 hours to appear after a new tracking number is issued.

Updating an address or cancelling an order

Please verify your shipping information before submitting your order. To request a correction or cancellation, contact sales@deskizo.com as quickly as possible. Changes can only be made before an order enters fulfillment. We cannot guarantee adjustments once preparation has started or the package has been dispatched.

Late, missing, or separate shipments

If the estimated delivery period has passed, or your tracking indicates delivery but you cannot find the package, please contact us with both your order number and tracking number. Before reaching out, check with other members of your household and the carrier. Our team will assist with investigating the issue. Orders delivered in multiple packages should be tracked separately using the tracking number provided for each shipment.

Customs and international delivery

For destinations where international shipping is offered, local authorities may collect customs duties or import fees unless these charges are expressly included at checkout. The destinations and delivery options available for your order will be displayed during checkout.

If your delivery contains a damaged or incorrect item, please refer to our Return & Refund Policy.